Refund Policy

At B9, we strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below: 

  1. Eligibility for Refunds: We offer refunds on eligible items within 30 days of the purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that do not meet these criteria are not eligible for a refund.
  2. Refund Process: To request a refund, please contact our customer service team at [email address or phone number] with your order number and reason for the refund. Our team will review your request and provide further instructions on how to return the item.
  3. Return Shipping: Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for your return package, as we cannot guarantee that we will receive your returned item.
  4. Refund Timeline: Once we receive your returned item, our team will inspect it and notify you of the status of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that the time it takes for the refund to appear on your account may vary depending on your financial institution.
  5. Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to:
    • Gift cards 
    • Customized or personalized items 
    • Items marked as final sale 
  1. Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team for assistance. Exchanges are subject to product availability and may require additional shipping charges.
  2. Damaged or Defective Items: If you receive a damaged, defective, or incorrect item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
  3. Contact Us: If you have any questions or concerns about our refund policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure that your experience with B9 is positive and satisfactory.