Returns

At B 9 Gears, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a product may not meet your expectations or you may need to return it for various reasons. To ensure a smooth and hassle-free return process, please follow the steps below:

Step 1: Fill out the Return Form

In order to initiate a return, please fill out the Return Form. This form requires you to provide your order number and the reason for the return. This information helps us understand your specific needs and allows us to improve our products and services.

Step 2: Return Authorization

Once we receive your completed Return Form, our team will review your request and provide you with a Return Authorization number. This number is essential for processing your return and ensuring that it is handled efficiently.

Step 3: Pack and Ship the Item

After receiving the Return Authorization number, carefully pack the item you wish to return in its original packaging, if possible. Make sure to include all accessories, manuals, and any other items that came with the product. We recommend using a trackable shipping method to ensure that the item reaches us safely.

Step 4: Inspection and Refund

Once we receive the returned item, our team will inspect it to ensure that it is in its original condition and meets our return policy criteria. If the item passes the inspection, we will process your refund within 30 business days. Please note that the refund will be issued using the same payment method used for the original purchase.

Return Policy Criteria

In order for a return to be eligible for a refund, the following criteria must be met:

• The item must be in its original condition, with all tags and labels attached.
• The item must not have been worn, washed, or altered in any way.
• The item must be returned within 30 days of the original purchase.
• The item must be accompanied by the original proof of purchase.

Please note that certain items, such as personalized or custom-made products, may not be eligible for return or refund. Additionally, any shipping fees incurred during the return process are non-refundable.

If you have any further questions or need assistance with your return, please don't hesitate to contact our customer support team. We are here to help and ensure that you are completely satisfied with your B 9 Gears shopping experience.